FAQ

How It Works:

What do I need to get approved for a loan?

You will need to be able to prove a source of income, have a valid e-mail address, a home phone number (that is listed) a valid checking account that is in good standing with the bank, be over 18 years old and all information provided must be verifiable. An account in good standing means that you have not had any non-sufficient fund transactions in the past 30 days, nor have you had any returned checks or overdraft charges during that period. Your checking account must have a positive balance.

Back to FAQ

How much am I able to borrow?

You can borrow between $100 and $500 in most cases.

Back to FAQ

When can I get another loan after I pay off my existing loan?

You can apply for another loan 2 business days after your current loan is paid off.

Back to FAQ

How fast is PaydayFlash?

We work hard to complete all applications and have verified by 3:30 PM PST. After final verification has been made the funds are transferred via our ACH processor the very same day for deposit and available to you on the very next banking day.

Back to FAQ

What are the fees?

Back to FAQ

Are you available in all cities and states?

PaydayFlash will loan or find you a matching lender in most cases in all cities and states, with the exception of GA, NC, WV, AR, CT, ME, MD, MA, NJ, NY, & VT however, we are only licensed to lend in the State of Utah.

Back to FAQ

What do I do when my loan is due?

When your loan or payment is due, you will receive an email when your payment or payoff has been processed and sent to the bank. Your loan is due and payable on the due date you select when you sign loan documents. You have several payment options to choose from, however, you must ask us for rollovers or extensions. The payment options are as follows, (1). Payoff your loan in full. (2). Pay interest to date only. Option (3) is to pay interest to date, plus any part of your principle balance in $5.00 increments. You may select option 3 without incurring any additional charges.

We encourage you to manage your account online 24/7 at www.PaydayFlash.com. Login as a returning customer with your email and the password you created when you applied for your loan. This enables you to monitor your account balance, manage payments, due dates, and full payoffs. If you need assistance in managing your account online or otherwise, we are always happy to assist you via email (support@paydayflash.com) or telephone support at ((866) 583-2819 or email: support@paydayflash.com).

Can people with bad credit or that filed bankruptcy be approved?

Yes, you can get PaydayFlash even if you have bad credit or have filed for bankruptcy. However, your bankruptcy must be on record as discharged.

Can there be more than one applicant using the same checking account?

Up to 2 authorized users of your checking account can apply for a loan with us.

How fast can I get approval?

Pre-Approval is received in a matter of seconds for the majority of applicants.

Will there be a credit check?

No traditional forms of credit checks are performed; however, we do utilize industry wide sub-prime databases such as Teletrack, etc.

What are your hours of operation?

Our Customer Support staff is available from 7 A.M. to 5 P.M. Monday through Thursday, Fridays 7 A.M.-5 P.M. PST. Our lunch time is from 12-1 P.M. PST. The great new is however, loan applications are processed 365 days a year!

How does your process work?

Fill out an online application with www.PaydayFlash.com. Once pre-approved, choose your re-payment options and then your application is submitted to our underwriting department for employment and salary verification. If your application is received by 3:00 P.M. PST, (we try diligently to verify all application information that day.) your funds will be deposited the very next business day. It’s just that easy!

Do I need to offer any collateral?

No, your electronic signature is all we need.

What is a payday loan or cash advance?

A payday loan or cash advance is a short-term loan that is automatically deposited into your checking account in order to assist you with a temporary financial hardship between pay periods.

What holidays will effect my loan?

All Federal Banks and their branches observe the following holidays (subject to change without notice): New Years Day, Martin Luther King Jr. Day, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day. For holidays falling on Saturday, Federal Reserve Banks and branches will be open the preceding Friday. For holidays falling on Sunday, all Federal Reserve Banks and branches will be closed the following Monday.

What if I decide I don’t want or need the loan?

You have until 5 P.M. the next business day to notify us of your decision to recind without charges or fees by contact us at support@paydayflash.com or calling us at (866) 583-2819 or email: support@paydayflash.com.

Can I make payment arrangements to pay my loan over a longer period of time?

You have different payment selections to Refinance/Pay Interest & Fees and Part Principal. You will have the choice to choose how much (in increments of $5) you would like to pay down the principal. However, you only have 10 weeks to pay off your loan in its entirety.

What happens if my bank account doesn’t have funds to cover the loan payment on the due date?

There is a $20 NSF fee on all returned payments on your bank account.

Can I extend my loan forever?

No. Payday loans are short term solutions to meet emergency needs. You may only extend or rollover your loan for a 10 week period maximum.

What repayment options do you offer?

1. You may pay the loan in full.
2. Refinance: Pay interest and fees only.
3. Refinance: Pay interest and any part of your principal balance in increments of $5.00.

When will my payment hit my checking account?

Depending on your bank, the debit may hit your checking account as soon as the next day, or may take up to 2-5 business days to reflect in your account.

What happens if I do not choose a payment options by the due date?

We encourage you to choose your payment options by 24 hours prior to your next due date. If you are unable to do this you typically have until 3:00 PM PST the day of your due date.

What should I do if I can't make a minimum payment?

If you are unable to pay the minimum payment, you should contact us at support@paydayflash.com or call (866) 583-2819 or email: support@paydayflash.com to make other payment arrangements.

Is it possible to pay off my loan early?

PaydayFlash allows you to pay off your loan early and save money! Your interest is calculated daily. This means you are charged interest for only the days you had the loan. If you would like to pay off your loan early simply log on to your account as a returning customer, choose pay options, and pay off your loan. Your account page will give you the correct pay off amount for pay off that day. You may also email support@paydayflash.com or call (866) 583-2819 or email: support@paydayflash.com.

If my loan is paid off, how long do I have to wait to apply for another loan?

It typically takes 5 -7 business days for your payoff to clear and settle through our bank. However, we can typically issue you a new loan the next business day if you fax or email us your online bank statement showing the full payoff to PaydayFlash and your bank account has a positive bank balance.

How do I change my due date?

If you cannot make payment on your due date, you may send an email to support@paydayflash.com or call (866) 583-2819 or email: support@paydayflash.com to request extra time.

We at PaydayFlash would rather change your due dates to match your pay dates so that NSF fees are not incurred by either parties. If after your loan is issued, and you notice your pay and due dates do not coincide, please feel free to call (866) 583-2819 or email: support@paydayflash.com or email us at support@paydayflash.com, to make this happen.

In order to change your due date past one week, current interest charges must be paid by the original due date to do so.

How do I pay off the full loan?

To pay off your loan, go to the “My Account” section of our Web Site, from this section you will have an option to pay your loan off in full… principal and interest. You will need to click on that option and your checking account will be debited as of that date for the full loan amount. If you pay off before the maturity of your loan, your interest will be prorated to save you money. You may also email support@paydayflash.com or call (866) 583-2819 or email: support@paydayflash.com for assistance in this step.

What happens if I can’t get to a computer the day the loan is due?

You can access PaydayFlash web site from any computer with internet access. Most local public libraries, Internet cafes, and postage/office stores will have computers that you may use. You can also call (866) 583-2819 or email: support@paydayflash.com and one of our customer service representatives can assist you in your payment. If you cannot make it to a computer by the due date, and if no other arrangements have been made, we will automatically deduct the full remaining principal balance of your loan plus any interest due. To save you time, all payments will be electronically taken from you checking account unless you had made previous payment arrangements.

Can I remember my e-mail address on this computer?

During your login, we may ask if you want us to save your email. If you select this option the next time you login from your computer we will remember your email address.

Security:

What level of security can I expect?

PaydayFlash applies the Strongest SSL Encryption (128 bit). This means your information will not be out in the open to third party hackers when doing a transaction with our website. To make sure your secure check the URL in the address bar to read https://www.PaydayFlash.com/.

Are you able to access my computer?

No. We do not have access to your computer.

Why do I see my IP address?

PaydayFlash uses your IP address to prevent fraud.

How do you use IP addresses?

PaydayFlash will block fraudulent domestic IP addresses. If fraud is detected we will share the information with the proper authorities. We do not share this information with any third parties except for fraud protection databases.

What is an IP Address?

A number that identifies each sender or receiver of information that is sent in packet across the Internet.

Application:

Do I have to give my social security number?

Yes that is one requirement of getting a loan with PaydayFlash.

How do I get my application results?

The application results in most cases take a few minutes. After the approval you may select the desired loan amount up to your loan limit.

How long does it take to fill out an application?

Most customers can complete a first-time application in about 15 minutes. If you have banking information, employment, and driver’s license information prepared the process can be done quicker. After the first time process you will not be asked to fill out another application. We only ask that you review and make updates on personal information on each request for a new loan.

What is ‘Take Home Pay’?

Your payroll check amount after all taxes have been taken out.

I can’t fix the error message.

Here are some troubleshooting tips for filling out your application:· Use four digit years "1999" instead of just "99" for example. · Remove and special characters, like "&!<}", in the problemed field. · There are some fields you cannot leave blank. If a field is requiring data please make sure to enter a value. · Contact a PaydayFlash Customer Support Representative at: support@paydayflash.com Be sure to describe your problem and to leave a phone number for contact.

What happens if my Internet connection goes down?

PaydayFlash saves each section of the application as you progress. If you lose connection while filling out application, you will only lose information for the section that was not completed.

What does this message mean (error/hover icon)?

If there is a problem with the application the error/hover icon will show at the field in question. Correct the field in question.

Contact Us:

How do I contact you with questions?

You may contact us by:
Email: Send Us an support@paydayflash.com
Phone: (866) 583-2819 or email: support@paydayflash.com
Mail:541 N. Main Street Suite 104 - 129, Corona, CA 92880

Referral:

What is this Help-A-Friend referral program?

Get $25 cash every time you help a friend by referring them to PaydayFlash! Not only do you get the enjoyment of knowing you helped them through a tough time, you also get some PaydayFlash for yourself.Once you are a customer of PaydayFlash you become eligible for this great program. We’ll send you an email with a special link for your friends to use so you get $25 deposited in your bank account when your friend is approved for a payday loan with us – everybody wins and gets payday in a flash!!

What friends are eligible?

Anybody who is not a previous Payday Flash Customer.

How do I refer them to you?

Your first loan, we send out a PaydayFlash email. This email will contain a link that identifies you as the referrer. Have your friends use this link for your $25 dollar bonus.

When do you pay me for the Help-a-Friend bonus?

The $25 dollar bonus will be sent out to your checking account the same day your friend obtains their loan.

Do they need to apply from the same e-mail address in the email I sent?

No. Your friend just needs to use your link to sign up. You will receive your bonus, even if the friend uses a different email address.

What does my friend have to do in order to get my bonus?

Your friend must do the following:1. Use your personal link to get to the website.2. Complete Application. 3. Be approved and accept a loan.

What is your Help-A-Friend Bonus?

Help-A-Friend bonus is a way to get fast bucks for friend referral. Each time you refer a friend who makes a loan with us we will deposit $25 dollars into your bank account.

What is a Help-A-Friend ID?

A Help-A-Friend ID is a unique number for each existing customer. You give this number to friends for your $25 dollar bonus.

I was referred but don’t have an referral ID what do I do?

Just send us an email at support@paydayflash.com with the contact information for the friend that gave you the referral. We will make arrangements to get the $25 bonus to them. Be sure to address the email “Help-A-Friend Bonus”.

What are the terms and conditions of this program?

Click this link to view the terms and conditions.

What is your SPAM policy?

If any PaydayFlash user spams other Internet users for referral bonuses they will have the referral link/id permanently deleted.Please read the complete Spam Policy on our website.